1. Introduction

Thanks for trusting tbo 365 Cloud with your information. We respect your privacy deeply and work hard to protect it. This Privacy Policy explains in simple, honest terms. How we collect, use and safeguard your information when you interact with us, whether you're:

• Using a free trial,
• Subscribed to our hosted cloud services,
• Signing up for a demo, or
• Just reaching out to us with questions.

By using our services, you agree to the practices described here. (And don't worry we always strive to keep your best interests at heart.)

We also promise: we never sell your personal information, ever.

TBO (Team Back Office), operating tbo 365 Cloud, is responsible for managing your personal data. When we say "we," "our," or "us," we mean TBO

2. Information We Collect

We only collect the information we genuinely need to serve you better:

• Contact Details - Like your name, email, phone number, company name and address
• Billing Information If you make a purchase, we collect your billing address and payment details. (Important: we never store your full credit card information. Payments are securely processed through trusted gateways.)
• Public Posts If you comment on our blog, forums or social media pages linked to us.
• Usage Data Details like your IP address, browser type, pages you visit and how long you stay. We gather this anonymously to make our services better for you.
• Event or Demo Information Like preferences you share while attending our webinars, demos or special events.

3. How We Collect It

• Directly from you When you sign up, fill out forms or contact us
• Automatically Through cookies, Google Analytics and similar tools
• Third Parties If you interact with us via social media or partners, they may share basic details with us (with your permission).

4. Use of your personal information

We use your information only to:

• Provide and manage your services
• Communicate with you - answering your queries, confirming your purchases and sending useful updates
• Improve our services - understanding your preferences so we can serve you better.
• Share important news - occasional newsletters, product updates or offers (but only if you want them!).
• Ensure safety - by protecting against fraud, breaches or misuse.

You are always in control: you can update your preferences or opt out of non-essential communication anytime.

5. Sharing of information with third-parties

We may share your information, but only when truly needed:

• With trusted service providers - like payment gateways or cloud hosting partners to deliver services.
• With business partners - if they are helping to implement a service you requested
• For legal reasons - if required by law or to protect rights, property or safety.
• In case of business transfer - if we sell or restructure our business, your information would transfer securely to the new entity.

We never share your data for advertising by third parties

6. Your Data, Your Rights

You have the right to:

• Access the information we have about you,
• Correct any inaccuracies,
• Request deletion of your data (except billing records required by law),
• Move your data to another service provider,
• Or simply ask us questions about your data.

Just email us at support@tbo365.cloud, and we’ll help you

7. Where and How We Store Your Data

• Your data is securely stored on servers hosted.
• We maintain regular backups to prevent data loss.
• We follow international best practices to keep your information safe.

8. Access to Your Account

Occasionally, for support or maintenance, our engineers may access your account. If that happens, you'll be notified.

Rest assured, your passwords are never visible to anyone, even within our team. Our employees are bound by confidentiality agreements and strict access policies.

9. Email Preferences

Not a fan of too many emails? Neither are we

You can unsubscribe from our promotional emails at any time just hit "unsubscribe" in the email or write to us at support@tbo365.cloud

You will, however, still receive important service emails like billing updates or security alerts.

10. Cookie Policy

We use cookies and similar technologies only to make your experience smoother, not to track you unnecessarily. You can adjust your browser settings to control cookie behavior anytime.

11. Changes to This Policy

We may update this policy to reflect changes to our practices or for legal reasons.Whenever we do, we’ll notify you clearly no surprises

12. Contact Us Anytime

Got questions, concerns or feedback about your privacy?

Reach out to our team

Email:

support@tbo365.cloud

Phone:

+91 90379 53782

Address:

Team Back Office (TBO) Calicut, Kerala, India